CONTOH SOALAN AUDIT 9001 ISO 9001 14001

Contoh Soalan Audit 9001 Iso 9001 14001

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This realization is achieved because of the participation of committed individuals in the hospital. According to ISO 9001:2008, clause 6, employees of an organization must.Celebrating 25 years of QA/QI in HKL is definitely reflective of years of commitment to quality. ISO human resources internal audits check that HR processes meet ISO standards. CONTOH KADAR Malapetaka Banyak kerosakan harta , kehilangan nyawa, sistem. 6-7 April 2017 Bengkel Auditor Dalaman ISO Auditor 17-21/2017 Audit dalam ISO Auditor Semua Jabatan Disediakan Oleh : Bahagian Korporat. Dalam kamus iso 9001 tidak dikenal audit mendadak.Contoh bukti yang perlu ada dalam pengauditan ISO 9001 ialah: a) wujud kawalan organisasi terhadap proses b) wujud saluran komunikasi antara pelanggan c) wujud.First and foremost, I would like to thank the organising committee for inviting me to this auspicious and meaningful event, the 25th QA/QI Convention, Hospital Kuala Lumpur (HKL), with the theme вЂњCommitment, Internalization and RealizationвЂќ.KLAUSA MS ISO 9001 : 2008 KLAUSA MS ISO 9001: 2015 1 Skop 1 Skop 2 Rujukan Normatif 2 Rujukan Normatif.

This requires a systematic and continuous work to ensure systems are in place to deliver what is intended to be delivered.Ladies and gentlemen, the Quality Assurance Programme (QAP) in the Ministry of Health started as early as in the year 1985 with the objective of ensuring that patient, family and the community obtain the optimum achievable benefit from the services of the MOH within the available resources. Your contributions are not forgotten.As a nation working together for better health, the Ministry of Health (MOH) is to ensure a high quality health system that is customer centred, equitable, affordable, efficient, technologically appropriate, environmentally adaptable and innovative. I would also like to remember those who are still serving here faithfully over the years. A special word of thanks to the вЂњIkon QualityвЂќ individuals who will be recognised today for their contributions towards Quality in HKL.

We established a system to ensure all this is done through a systematic process, measured, evaluated and improvement instituted and reassessed.In the MOH, many Quality Improvement initiatives run parallel to each other. We take action to ensure all the work processes especially the clinical work processes are evidenced-based. Systems are in place to ensure healthcare professionals are continually trained and retrained, certified and privileged to perform competently. We establish a self check mechanism called peer review to ensure standards are kept and Clinical Practice Guidelines (CPGs) or SOPs are followed. This is a Problem-Solving Approach that starts with identification of problems, prioritization of problems, problem analysis, identification of remedial actions, implementation of the remedial actions and re-evaluation thereby completing the QA cycle.Healthcare professionals seek to provide the best for our patients and we endeavour towards providing a professional service. The emphasis has been вЂњlocal people solving local problemsвЂќ.

This is often the key for success and sustainability. Having said that, a good collaboration between healthcare professionals, allied health professionals and others is equally important. It is you and you yourself together as group of like minded people that can come together to do it.

That is Quality Assurance and Improvement.Congratulations to HKL for the many awards won over the years. By documenting, we allow others to challenge the вЂњgood practiceвЂќ for further improvements. Otherwise it is just a very nice thing to have for that moment. By publication, others will know what we are doing. Good practices should be shared and published.

Similarly, I am told the pharmacist too has been very active group in the quality improvement activities. This is reflective of the system that is in place to continually churn out QA projects year after year.I would like to specially recognise the contribution of the allied health group especially the nursing team of dedicated staff that continued tirelessly towards the quality improvement. To mention a few, the Minimally invasive neurosurgery and navigation neuroendoscopy for cranial and skull base surgery as an effective innovation in improving surgical outcome, Robotic surgery in Urology, the HKL Experience, Minimally Invasive Spinal Surgery and many others.I am told that HKL is the national champion for being the champion nationally in producing the most number of QA (HSA/DSA) projects in comparison with the other states in the country. I am also aware that staffs of HKL has participated in many National and International Conferences and have won prizes.

As HKL Journeys towards Premier Hospital, I believe it should be a reality soon. However, we would like other departments to also actively get involved in these initiatives and together help improve the service as HKL moves towards Premiership.I am glad to know that HKL has started the Work Culture transformation towards Premier HKL with Service Excellence, Integrity and teamwork as the core values. It must be due to many champions in these departments. Pharmacy, Paediatric Dental, O&G, Imaging & Diagnostic and Pathology Departments.

This is just like a man or a woman starts his own business or his or her own clinic. When there is ownership and empowerment, commitment is the natural outcome. Thus he or she is empowered to do the right thing. One has to feel that he or she owns the work process.

QA/QI in HKL has proven as a platform for improvement and the learning has been institutionalised. This has been designed and built into the system over the years. I understand that one of the key successes for QA/QI in HKL is the ownership of this activity by the clinicians who have taken the leadership for this. Realization through this commitment bears quality fruits.This model is seen in HKL over the 25 years. Thus, ideas for improvement come naturally and continually because there is a passion and motivation to do that. This commitment we are talking about comes from inside because he or she has internalise it.

Healthcare personnel have to deal with emerging diseases and the ever present issues relating to appropriateness of care, over utilisation, over servicing, wastage and the list goes on. Managers need to ensure that he or she champions to obtain funds for the purpose of improvement.The challenges ahead are many. A mechanism of funding for such initiative should be formalised. We need to continually find new younger champions so that the baton for quality is continually passed on.In ensuring quality improvement initiatives are not slogans or good to have programmes, Hospital Directors and Heads of Department has to take active role in ensuring sufficient funds and time are made available for improvement initiatives. This strength should be further supported and strengthen.

Lean Healthcare is just not implementation of tools and technical methods that focuses on short events but more of a cultural change that takes time, efforts and persistence. Simplifying the journeys patients make through MOH hospitals can reduce errors, improve patientsвЂ™ access to services, lower costs, improve patient and staff satisfaction and make better use of existing resources ( as shown from evidence in other countries that have implemented Lean Healthcare).I can see that Lean Healthcare Initiatives is very similar what the QA/QI initiatives. To improve performance in the face of rising demand, MOH together with our partners PEMANDU and University Kuala Lumpur MITEC JB, under the Public Service Delivery Transformation Program had embarked on Lean Healthcare Initiatives which is an approach of process redesign that maps, reviews and redesign the patient journey to meet demand and ensure that care is safe, effective and efficient.

Contoh Soalan Audit Iso 9001